Question 1

What is your returns policy?

Accepted Answer

We delight in sourcing our products from local companies that supply quality printed items and hope you love your order. However, if you're not completely satisfied, you may return your item within 14 days of receiving it.

Return Conditions:

• Items must be unworn, unwashed, and in original new condition
 • Tags must be attached
 • Return shipping is at your own cost

Once we receive and inspect the item, a refund will be issued to your original payment method within 5 working days.

Please see our Returns Policy (https://swordtruthsdesigns.wixstudio.com/my-site-1/return-policy)for more information

Question 2

How can I keep my design looking fresh after washing?

Accepted Answer

Our designs are professionally applied using high-quality DTF (Direct-to-Film) transfers from a leading UK-based supplier known for vibrant, long-lasting prints. To keep your design looking fresh: wash inside out on a cool 40°C or less cycle, avoid tumble drying, and do not iron directly over the design. With the right care, your design will stay bold wash after wash. Remember, a little care goes a long way in maintaining its lifespan.

Question 3

How do I choose the right size?

Accepted Answer

Our garments are standard UK sizing and fit true to size unless otherwise stated on the product page.

For the best fit:

• Refer to our Size Guide (https://swordtruthsdesigns.wixstudio.com/my-site-1/size-guide)(linked below or found on each product page)
 • If you prefer a relaxed/oversized look, size up
 • If you're between sizes, we recommend choosing the larger size for comfort

Still unsure? Drop us an email at info@swordtruth.com and we’ll help you find the right fit.

Question 4

What should I do if my item doesn't fit?

Accepted Answer

If we made an error and sent you the wrong size, we'll replace the item once it's returned. Items must be unworn, unwashed, and in original new condition with tags attached. Return shipping is at your own cost. If the size you received matches your order but doesn’t fit, we unfortunately cannot accept the return, as many of our items are purchased to order. Please refer to the sizing guide on each product page to help you choose the best fit.

Question 5

Are there any items that cannot be returned?

Accepted Answer

We cannot accept returns on personalised items (customised with names, verses, or messages) and commissioned pieces (such as original artwork or one-of-a-kind items). If you’re unsure whether your item qualifies for return, please view our Returns Policy or email us before ordering. We’re happy to help.

Question 6

Can I get my order shipped internationally?

Accepted Answer

Absolutely! We ship worldwide using tracked delivery services. Dispatch usually happens within 5–7 working days. Delivery times vary by location, so please check our Delivery Policy for more details.

Question 7

How do I track my order?

Accepted Answer

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number. If you have not received a tracking number with your email please email info@swordtruth.com.
Please allow 24 hours for tracking to update.

Question 8

Is free delivery available?

Accepted Answer

We occasionally offer free delivery promotions, especially for UK orders. Any active offers will be shown at checkout or announced on our homepage or via our newsletter updates. Be sure to sign up so you don't miss out!

Question 9

Do you offer exchanges?

Accepted Answer

We offer exchanges within 28 days, subject to stock availability.

Return Conditions:

• Items must be unworn, unwashed, and in original new condition
 • Tags must be attached
 • Return shipping is at your own cost

If the item you want in exchange is unavailable, we’ll issue a store credit or refund

Question 10

Can I send an item as a gift?

Accepted Answer

Yes! Simply enter the recipient’s shipping address at checkout.

Some products allow you to add "Additional Notes" — you can use this to let us know it’s a gift.

If this option isn’t available, please email us at info@swordtruth.com after placing your order so we know not to include any receipts or packing slips.

Please note: We now offer custom gift messages. You can add your message in the notes section at checkout, or email us at info@swordtruth.com after placing your order and we’ll include it in the package for you.

Question 11

Can your products be personalised?

Accepted Answer

Yes! You can design your own one-of-a-kind Christian clothing.

We offer fully customisable garments — whether you want a double-sided print (front and back) or a single-sided design, we’ve got you covered. You can add your favourite verse, faith-based message, or meaningful image to make it truly yours. Prices start from £30

Our process is simple:

1. Choose your item (T-shirt, hoodie etc)
2. Tell us or send us your design - the verse or phrase you want included
3. Your preferred font, colour, and style (if known)
4.  Receive a mock-up to approve before we print

We also offer an extensive range of colours. Just let us know if you are looking for something specific.

Please note: Custom designs are made to order and therefore non-refundable and non exchangeable.

To get started, email us at info@swordtruth.com with your idea, and we’ll help bring your design to life.

Question 12

Still have questions?

Accepted Answer

We’re here to help. Email us at info@swordtruth.com or use our contact page (https://swordtruthsdesigns.wixstudio.com/my-site-1/contact-us)and we’ll get back to you as soon as possible.

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